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The task of the Roze Atelier store  is to make your shopping more convenient and pleasant. In this section, you can familiarize yourself with the rules of our work. Contact us if you have any questions.

Return or exchange

1. You can return/exchange the product within 14 (fourteen) calendar days from the moment of receiving the order.
Excluding discounted products 
Or by individual order 
2. The return/exchange of goods is carried out by the "Nova Poshta" delivery service. 3. All costs related to the return/exchange of goods of the appropriate quality are borne by the buyer (in particular, costs related to delivery), including orders made by cash on delivery with inspection upon receipt.  - Before making a return, please notify Instagram Direct @roze.atelier or /Whatsapp number 0500328132

Address for sending the goods:
Nova Post  Dnipro 45 
Shumova Iryna 0500328132

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Requirements for returned goods:
1. The item has not been used (including its use for photo/video shooting) and has retained its marketable appearance. 2. The clothes were not dry cleaned or washed. 3. There are no stains/tonal cream etc. on the clothes. 4. The product has a label, sticker, label, etc. All labels, stickers, labels must not be torn or cut from the product. 5. If the above points are not observed, the item cannot be returned/exchanged. 

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Refunds:
1. After receiving the goods and confirming that the requirements for the returned goods have been met, we refund the funds.
2. Refunds are made by transfer to the buyer's card account, no later than 3-4 working days after the seller receives the returned goods and confirms the buyer's compliance with the terms of returning the goods.

PRIVACY POLICY

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USER AGREEMENT:

I agree (a) to the terms of the privacy policy and allow the use of my personal data on legal grounds.

PERSONAL DATA:

In accordance with the requirements of the Law of Ukraine "On the Protection of Personal Data", I consent to the processing of my personal data for the purpose of ensuring the implementation of civil legal relations, providing / receiving and making payments for purchased goods / services, including through lending. I do not object to checking the information at the relevant bureaus of credit histories in order to find out information related to the fulfillment of my contractual obligations (including credit). Understanding that the amount of information that will be checked may include information to understand my social, property status, solvency and bear possible ​​further property responsibility if necessary . I also agree that the owner has the right to provide access and transfer my personal data to third parties without any additional notice, without changing the purpose of their processing. Including, to check the information specified in this Application. I do not object to the use of personal data for the necessary clarification of this information to third parties, by which I understand: financial institutions, collection companies, mobile and postal operators, other natural and / or legal entities.

 

We value your right to privacy and non-disclosure of your personal information. This Privacy Policy is a rule used by all employees of our service and regulates the collection and use of personal information that may be requested / received when visiting our website.. When using the service, when ordering, correspondence or telephone conversation. If you have any questions or concerns regarding privacy, please send your questions or comments to the email address: direct.roze@gmail.com

 

WHAT INFORMATION WE COLLECT:

 

When you place an order, participate in promotions, research or otherwise interact with us, we collect both personal information and general data.

Personal information refers to an individual consumer - for example, name, address, phone number, e-mail. We receive such data only from persons who provide it knowingly and voluntarily. For example, by registering on our site, or by providing your name and address when requesting additional information from us. We do not require registration or providing such information in order to view our site and gain access to its content.

In order to place an order for goods, participate in promotions, research or otherwise interact with us, you should carefully familiarize yourself with your rights and obligations regarding the processing of personal data specified in Art. 8 Z.U. "About the protection of personal data", carefully familiarize yourself with this privacy policy, as well as express your full agreement with its terms.

 

If you do not agree with any of the terms of this Privacy Policy and the above-mentioned Provision on the Protection of Personal Data, please do not provide personal information.

 

You can withdraw your consent to the use of your personal information at any time. To do this, it is enough to send a message by e-mail, with a note in the subject of the letter "Personal data", at the address: direct.roze@gmail.com

 

PERSONAL DATA:

Personal data - information or a set of information about a natural person who is identified or can be specifically identified.

We may process your personal data for the following purposes. At the same time, one or more goals can be applied at the same time:

Order receipt. We may use your personal data to receive the order you placed or for other purposes, on the way to satisfy the interests of the consumer, as well as to prevent cases of fraud.

Communication with you. We may use your personal data to communicate with you, for example, to inform you about changes in working conditions or to notify you of important messages regarding orders on our company's website.

We act in accordance with this privacy policy, on the basis of the Regulation on the processing and protection of personal data and on the basis of the current legislation of Ukraine. We have the right to keep personal data for as long as necessary to realize the purpose specified in this Privacy Policy, in accordance with the terms established by the current legislation of Ukraine or until you delete this data.

 

HOW WE COLLECT INFORMATION:

Personal information, as we mentioned above, comes directly from you, with your consent when registering on the site. When you enter a promotion, we collect information necessary for your participation in order to fulfill our obligations. When placing an order, we collect the information you provide in order to be able to confirm the order and deliver it. When you send us an e-mail, we store the e-mail address you provide so that we can respond.

 

We also constantly collect general information when you visit our site. The process of collecting such data takes place with the help of cookie technologies.

 

COOKIES:

Like many other companies, we use cookie technology on our website and beyond. Cookies are pieces of information that a website transfers to a consumer's hard drive to store information related to the website. This technology made it possible to use the Internet, keeping your priorities when viewing a certain site. Cookies technology does not contain personal information and cannot in any way configure your system or read information from your hard drive.

 

While browsing our site, we may place cookies on your computer. Such temporary cookies are used to count the number of visits to our site. They are deleted when you exit the browser. Persistent cookies can be stored on your computer by your browser. During registration, this type of cookie informs: you have come to us for the first time or visited our site before. Cookies do not contain personal data and can be blocked by you at any time. Markers do not receive personal information about you and do not give us your contact information, nor do they receive any information from your computer. We use cookies to determine the characteristics of the site and the offers that you like the most in order to provide you with more information in which you are interested. In addition, cookies are used to make the site safe, secure and user-friendly. Cookies provide support for security functions and their launch. Cookies also allow us to track violations of the PRIVACY POLICY by visitors or devices. Help estimate the number and frequency of requests, as well as detect and block those visitors or devices that attempt to perform batch downloads of information from the website.

 

The "help" shortcut on the panel of most browsers will inform you how to prevent the browser from accepting new cookies, how to receive a message from the browser that you have received new cookies, or how to disable cookies. Remember that cookies allow you to fully use all the features of the site, and we recommend that you leave them enabled.

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COMPETITIONS AND PROMOTIONS:

Our site sometimes posts notices about our promotions, and sometimes we may allow you to register online. In such cases, we use the information you provide to run the promotion (for example, to notify you if you win). Some time after the end of the promotion, we delete personal information from our database, if you have not given your consent to its storage and use for receiving further information from us. By participating in the promotion, you give your unequivocal consent to the free use of your name, surname, photo, interview or other materials about you for advertising purposes, including the right to publish your name and photo in mass media, any printed, audio and video materials, interviews with mass media. Such use is not compensated (not paid for).

 

THIRD PARTIES providing services:

In the process of work, we refer to other companies and individuals who perform many functions. For example, fulfillment and delivery of orders, providing customer support. These companies may have access to personal information as necessary to perform their functions, but they are prohibited from using personal information for purposes other than those specified in our Privacy Policy and our Privacy Policy, and we require confidentiality from them.

 

General information refers to aspects such as the number of visitors to the site, what pages they visit, what information they download, the type of browser and operating system they use, the name of the Internet service provider, etc. When you visit our site, we automatically receive this information and aggregate it with similar data about other visitors. By collecting such information, we analyze how to better adapt our site to the needs of our visitors.

 

DATA DISCLOSURE AND TRANSFER:

We do not sell, transfer or disclose personal information we receive on our site to third parties without prior consent. We disclose personal information only in cases determined by the current legislation of Ukraine, as well as:

 

in the case of preventing a crime or causing harm to us or third parties;

to third parties who provide us with support and services through which you receive your order.

We may provide aggregate information about our visitors (such as the percentage of female and male site visitors) to advertising agencies, business partners, sponsors and other third parties in order to customize or enhance the content and advertising on our site for our consumers. We may also collect data from web log files (such as your browser, operating system, pages visited, etc.) to understand what site visitors are doing.

 

UPDATE TO THIS ALERT:

We may unilaterally change or update parts of this policy at any time without prior notice. Please review the Privacy Policy from time to time to be aware of its changes and updates. All changes to this Privacy Policy take effect from the moment they are posted. When you place an order, participate in a promotion, research, or otherwise contact us, you agree to the new terms of the Privacy Policy as amended at that time. If any part of this Privacy Policy is held invalid or unenforceable, the other parts will remain in effect.

Offer contract
 

USER AGREEMENT
Public offer contract
Terms
1.1. The real offer is the official offer of FOP I.V. Shumov, hereinafter referred to as the "Seller", to conclude a contract for the sale of goods remotely, i.e. via the Internet store, hereinafter referred to as the "Contract", and places a Public Offer (offer ) on the official website of the Seller "https://www.rozeatelier.com/" (hereinafter - "Website").
1.2. The moment of complete and unconditional acceptance by the Buyer of the Seller's proposal (acceptance) to conclude an electronic contract for the sale of goods is considered the fact of payment by the Buyer of the order under the terms of this Agreement, within the time and at the prices indicated on the Seller's Internet site.
Concepts and definitions
2.1. In this offer, unless the context otherwise requires, the following terms have the following meanings:
* "Product" - knitted items: sweaters, pants, suits, tops, cardigans; footwear; denim clothes, other clothes
* "Internet store" - in accordance with the Law of Ukraine "on electronic commerce", a means for presenting or selling a product, work or service by means of an electronic agreement.
* "Seller" is a company that sells goods presented on the Internet site.
* "Buyer" - a natural person who concluded an Agreement with the Seller under the conditions set forth below.
* "Order" - the selection of individual items from the list of goods specified by the Buyer when placing the order and making payment.
Scope of the contract
3.1. The Seller undertakes to hand over the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.
This Agreement regulates the purchase and sale of goods in the online store, including:
- the Buyer's voluntary choice of goods in the online store;
- self-registration of the order by the Buyer in the online store;
- payment by the Buyer of the order made in the online store;
- processing and delivery of the order to the Buyer under the terms of this Agreement.
Procedure for placing an order
4.1. The buyer has the right to place an order for any product presented on the Online Store Site and available or under order.
4.2. Each item can be represented ​​in the order in any quantity.
4.3. If the product is not in stock, the Company Manager is obliged to notify the Buyer (by phone or e-mail).
4.4. If the product is not available, the Buyer has the right to replace it with a product of a similar model, to refuse this product, to cancel the order.
Order payment procedure
5.1. Payment is made when placing an order on the website through the Portmone system with Visa or Mastercard cards.
5.2. If funds are not received, the online store reserves the right to cancel the order.
Terms of order delivery
6.1. Goods purchased in the online store are delivered to the warehouses of transport companies, where orders are issued.
Rights and duties
7.1. The seller has the right to:
- to unilaterally terminate the provision of services under this contract in case the Buyer violates the terms of this contract.
7.2. The buyer is obliged to:
- timely pay and receive the order under the terms of this contract.
7.3. The buyer has the right to:
- place an order in the online store;
- draw up an electronic contract;
- to require the Seller to fulfill the terms of this Agreement.
Responsibilities of the parties
8.1. The parties are responsible for non-fulfillment or improper fulfillment of the terms of this contract in the manner provided by this contract and the current legislation of Ukraine.
8.2. The seller is not responsible for:
- for a slight discrepancy in the color range of the product, which may differ from the original product solely due to different color rendering of personal computer monitors of individual models;
- for the content and truthfulness of the information provided by the Buyer when placing the order;
- for delays and interruptions in the provision of Services (order processing and delivery of goods) that occur for reasons beyond his control;
- for unlawful and illegal actions carried out by the Buyer using this access to the Internet;
- for the transfer by the Buyer of his network identifiers - IP, MAC address, login and password to third parties;
8.3. The buyer, using the access to the Internet provided to him, is independently responsible for the damage caused by his actions (personally, even if another person was under his login) to persons or their property, legal entities, the state or moral principles of morality.
8.4. In the event of force majeure, the parties are released from fulfilling the terms of this contract. Circumstances of force majeure for the purposes of this contract mean events of an extraordinary, unforeseen nature, which exclude or objectively interfere with the performance of this contract, the occurrence of which the Parties could not foresee and prevent by reasonable means.
8.5. The parties shall make every effort to resolve any disagreements exclusively through negotiations.
Miscellaneous
9.1. The online store reserves the right to unilaterally make changes to this contract, provided that it is previously published on the website https://www.rozeatelier.com/
9.2. The online store was created to organize a remote method of selling goods via the Internet.
9.3. The buyer is responsible for the accuracy of the information specified when ordering information. At the same time, when making an acceptance (placing an order and subsequent payment for the goods), the Buyer gives the Seller his unconditional consent to the collection, processing, storage, and use of his personal data, in the sense of the Law "On the Protection of Personal Data".
9.4. Payment by the Buyer of the order made in the online store means the Buyer's full agreement with the terms of the sales contract (public offer)
9.5. The actual date of the electronic agreement between the parties is the date of acceptance of the terms, in accordance with Art. 11 of the Law of Ukraine "On Electronic Commerce"
9.6. The use of the online store resource to preview the product, as well as to place an order for the Buyer, is free of charge.
9.7. The information provided by the Buyer is confidential. The online store uses information about the Buyer exclusively for the purpose of processing the order, sending messages to the Buyer, delivering goods, making mutual settlements, etc.
The procedure for returning goods of appropriate quality
10.1. The consumer  has the right to return the product within 14 calendar days from the moment of receipt when making a purchase from stock - with the exception of orders for individual production (that is, not from stock - with a choice of design model, color, size, length, yarn and parts) and also excluding Sale items (with a discount).  
10.2. The product must be with labels, tags, components, without signs of use and wear, must not be after dry cleaning or washing, must not have extraneous odors of toilet water perfumes, etc. - in case of improper condition of the product - the Seller has the right to refuse the return.
Term of the contract
11.1. An electronic contract is considered to have been concluded from the moment the person who sent the proposal to conclude such a contract receives a response about the acceptance of this proposal in the manner determined by part six of Article 11 of the Law of Ukraine "On Electronic Commerce".
11.2. Before the expiration of this Agreement, it may be terminated by mutual consent of the parties before the actual delivery of the goods, by means of a refund
11.3. The parties have the right to terminate this agreement unilaterally, in case of non-fulfillment of the terms of this Agreement by one of the parties and in the cases stipulated by the current legislation of Ukraine.
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